INTRODUCTION

The overriding mandate of National AIDS Control Council (NACC) is to coordinate stakeholders in the multisectoral response to HIV and AIDS in Kenya. To realize this mandate, NACC has developed this Service Charter to communicate its commitment to provide quality services to all stakeholders. The Charter provides information to stakeholders on what service they can expect from NACC and what they can do to help NACC serve them better.

Cascading the charter into various Departments and Divisions

The Charter has now been cascaded into the various Departments and Divisions in NACC and a booklet that helps each Division to evaluate the standard of service it produces to the various stakeholders is now available.

Our Commitment to Quality Service

We recognise the diversity of our stakeholders. As such we are committed to provide our services without discrimination; irrespective of ethnic or regional origin, religion or gender and in accordance with the principles of diligence and fairness. In particular, we shall treat People Living With HIV and AIDS with respect and dignity, besides observing the internationally recognized GIPA Principles.